How to leave work at work?

API Profile
2 min readDec 27, 2022

--

How to leave work at work? There is a simple sign of an ineffective support engineer — 24/7 online. What is the danger, and how can AI improve this situation? (hint — improve security, for example).

When it comes to risks, I would like to focus on three main ones. First, according to research, many engineers suffer from feelings of anxiety after logging out of Helpscout. Next, customers tend to write to a support person they know, even outside of work. Third, and this is a dangerous trend, some of these clients become stalkers, although in our country only less than per cent of support staff are familiar with this situation. Nonetheless, the risk is real.

Although an AI therapist such as https://woebothealth.com/try-woebot/ can also help with anxiety, we mostly elaborate on dissociation techniques (https://en.wikipedia.org/wiki/Dissociation_(psychology). In other words, if you are a red-haired guy called Steve, you are less likely to associate (and experience less anxiety while at home) with your Helpscout profile if it resembles the black-haired girl Megan created by our AI (https://api-profile.com). In fact, it also helps maintain Steve’s privacy and security (yes, stalkers only know Megan, right?).

All in all, these small but important factors can have a beneficial effect on your team’s mental health and productivity, improving their work-life balance.

--

--

API Profile
API Profile

Written by API Profile

R&D team from Tallinn, Estonia

No responses yet